Privacy Policy for Savannah Cement Limited. This privacy policy is written to be clear, concise, and compliant with general data protection principles, such as those outlined in regulations like the GDPR (General Data Protection Regulation) and other privacy laws. However, you should consult a legal professional to ensure it meets the specific legal requirements of your jurisdiction and business operations.
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Privacy Policy for Savannah Cement Limited
At Savannah Cement Limited ("we," "us," or "our"), we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you interact with us, including through our website (www.savannahcement.co.ke), our products, services, or other business operations. By engaging with Savannah Cement Limited, you agree to the practices described in this policy.
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1. Information We Collect
We may collect the following types of personal information:
a. Information You Provide Directly
- Personal Details: Name, email address, phone number, mailing address, or other contact information provided when you:
- Contact us for inquiries, customer support, or business transactions.
- Place orders for our products or services.
- Register for newsletters, promotions, or events.
- Submit job applications or supplier information.
- Business Information: Details related to contracts, invoices, or other commercial transactions (e.g., company name, tax identification number).
- Feedback and Communications: Information you share through surveys, feedback forms, or direct communication with our team.
b. Information Collected Automatically
When you visit our website or use our digital services, we may collect:
- Technical Data: IP address, browser type, operating system, device information, and browsing behavior (e.g., pages visited, time spent on the site).
- Cookies and Tracking Technologies: Data collected via cookies, web beacons, or similar technologies to enhance your experience and analyze website usage. See our Cookie Policy for details.
- Usage Data: Information about how you interact with our website, such as clicks, downloads, or form submissions.
c. Information from Third Parties
We may receive information about you from:
- Business Partners: Suppliers, distributors, or other partners who provide us with your contact or transactional details.
- Public Sources: Information available publicly, such as business directories or social media profiles.
- Third-Party Services: Analytics providers or advertising partners that share aggregated or anonymized data.
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2. How We Use Your Information
We use your personal information for the following purposes:
- To Provide Products and Services: Process orders, deliver cement products, manage customer accounts, and respond to inquiries or requests.
- To Communicate: Send you updates, promotional materials, newsletters, or responses to your inquiries (with your consent where required).
- To Improve Our Services: Analyze website usage, customer preferences, and feedback to enhance our offerings and user experience.
- For Business Operations: Manage contracts, supplier relationships, invoicing, and other administrative tasks.
- For Recruitment: Process job applications and communicate with candidates.
- To Comply with Legal Obligations: Meet regulatory requirements, such as tax reporting or anti-money laundering obligations.
- For Marketing and Advertising: Deliver targeted advertisements or promotions, where permitted by law.
- For Security: Protect our website, systems, and business operations from fraud, unauthorized access, or other risks.
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3. Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Contractual Necessity: To fulfill contracts or agreements with you (e.g., processing orders or supplier agreements).
- Consent: Where you have provided explicit consent, such as for marketing communications or cookies.
- Legitimate Interests: For purposes like improving our services, ensuring security, or managing business operations, provided your rights are not overridden.
- Legal Obligations: To comply with applicable laws, regulations, or court orders.
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4. How We Share Your Information
We may share your personal information with:
- Service Providers: Third-party vendors who assist with payment processing, shipping, IT services, or marketing (e.g., cloud storage providers, logistics companies).
- Business Partners: Suppliers, distributors, or contractors involved in fulfilling our services or business operations.
- Legal Authorities: When required by law, such as in response to subpoenas, court orders, or regulatory investigations.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
- With Your Consent: For any other purpose, where you have explicitly agreed.
We ensure that any third party receiving your data is bound by appropriate confidentiality and data protection agreements.
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5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example:
- Customer transaction data may be kept for 3 years to comply with tax and accounting regulations.
- Marketing data will be retained until you unsubscribe or withdraw consent.
- Website analytics data may be retained for up to 2 years for performance analysis.
When personal data is no longer needed, we securely delete or anonymize it.
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6. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request corrections to inaccurate or incomplete data.
- Deletion: Request the deletion of your personal data, subject to legal obligations.
- Restriction: Request that we limit the processing of your data.
- Portability: Request your data in a structured, machine-readable format.
- Objection: Object to certain processing activities, such as marketing or profiling.
- Withdraw Consent: Withdraw consent for data processing at any time, where applicable.
To exercise these rights, please contact us at [privacy@savannahcement.co.ke](mailto:privacy@savannahcement.co.ke). We will respond within the timeframes required by law (typically 30 days).
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7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance functionality, analyze usage, and provide personalized content. You can manage your cookie preferences through your browser settings or our Cookie Consent Tool. For more details, please review our Cookie Policy.
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8. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of sensitive data during transmission and storage.
- Access controls to limit who can view your data.
- Regular security audits and updates to our systems.
However, no system is completely secure, and we cannot guarantee absolute protection against unauthorized access.
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9. International Data Transfers
If you are located outside Kenya, your personal information may be transferred to and processed in countries where Savannah Cement Limited operates. We ensure that such transfers comply with applicable data protection laws, using mechanisms like Standard Contractual Clauses or adequacy decisions.
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10. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before sharing personal information.
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11. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete it.
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12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date. Please review this policy periodically.
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13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Savannah Cement Limited
P.O. Box 27910-00100, Nairobi, Kenya
Email: privacy@savannahcement.co.ke(mailto:privacy@savannahcement.co.ke)
Phone: +254 202 040 000
If you are not satisfied with our response, you may lodge a complaint with your local data protection authority.
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